Unlocking the Power of Reviews: Managing Expedia & Vrbo reviews just got easier!

April 11, 2024

In the ever-evolving landscape of the hospitality industry, one thing remains constant: the power of reviews. In fact, according to the Travel Value Index of 2022, a staggering 92% of travelers rely on reviews before making their booking decisions. What’s even more compelling is that nearly half of them prioritize hotels with outstanding customer reviews over those offering the best value. This underscores the critical role that reviews play in driving bookings and influencing consumer choices.

Understanding the significance of reviews, NextPax Travel Technology has unveiled a groundbreaking new feature designed to revolutionize the way you manage guest feedback: the simplified and streamlined management of Expedia Group guest reviews within NextPax Travel Technology.

So, what exactly does this mean for your business?

1. Access Reviews with Ease: With the new feature, accessing reviews for multiple properties is as simple as a few clicks. Whether it’s by property or reservation, you have all the information you need at your fingertips.

2. Enhance Response Time: Time is of the essence in the realm of customer feedback. With real-time notifications, you’ll be instantly alerted when guests leave reviews for your property. This allows you to respond promptly, ensuring that no review goes unnoticed and demonstrating your commitment to exceptional customer service.

3. Implement Automations: Efficiency meets personalization with the ability to set up automated responses for positive review scores. By automating responses for very good and excellent reviews, your customer support teams can focus their attention where it’s truly needed, handling reviews that require manual intervention with care and precision.

To harness the full potential of this game-changing feature, simply visit NextPax Travel Technology’s website and navigate to Messaging & Reviews. The power to leverage reviews to attract more guests and increase bookings is now in your hands.

Don’t let this opportunity pass you by. Take advantage of the new reviews feature today and elevate your hospitality business to new heights. Should you have any questions or require further assistance, our dedicated team is here to support you every step of the way.