Flexibility is a major priority for travellers today. Over half of travellers who responded to a recent Expedia Group survey said they would not book non-refundable accommodation, even if it was discounted.*
A flexible policy can make all the difference between someone booking your listing, or another property’s listing. On Expedia Group sites, your property will display ‘Free cancellation’ in traveller search results. This draws attention to your listing visually, and helps you stand out from the competition.
A refundable rate also gives travellers increased confidence to book with you, and peace of mind in case their plans change. In a recent survey, travellers told us that the ability to cancel and get a full refund if their plans change is one of their top considerations when booking travel.* We recommend a 100% refund for cancellations within a short window (two days or less) before the stay date to give travellers maximum flexibility.**
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*Source: Expedia Group, 2023 Traveller Value Index
**Contact your Expedia Group Market Manager for additional guidance.