Why full connectivity is making the difference for accommodation partners: An Elite Expedia Group connectivity partner perspective on the new Expedia Group × Censuswide research.

New research from Expedia Group, conducted with Censuswide across 1,500 hotel decision makers in six markets, confirms what high-performing accommodation businesses already sense: connectivity is no longer just how you reach channels, it is how you compete. Properties with full connectivity consistently report stronger revenue, less manual work, and greater confidence that every update reaches every channel.

This case study summarises those findings and maps them to what NextPax delivers as an Elite Expedia Group connectivity partner. Through the NextPax platform and Supply API, accommodation providers connect to 100+ global distribution channels with fast, fully automated synchronisation of availability, rates, restrictions, reservations and content — the exact capabilities the research links to better performance.

The positive gap, in 4 numbers, when your accommodations are on full connectivity:

1.6× more likely to report improved occupancy, ADR or RevPAR (full vs. basic connectivity)

1.7× more likely to report reduced friction and manual work

3.2× more likely than unconnected properties to see connectivity as a driver of performance

75% are very or extremely confident updates reach all channels within 15 minutes

Connectivity has become a growth decision

Historically, connectivity meant syncing the basics: add the property, load the rates, and wait for bookings. The new research shows the stakes are higher. Channel performance now depends on many moving parts — rates, availability, restrictions, promotions, reservation changes and reconciliation. When those tasks rely on manual updates or disconnected tools, every change takes more effort and creates more friction.

Expedia Group describes connectivity as a capability curve, not a checkbox. A property can be present on the right channels and still leave opportunity behind. The depth of the integration — how much is automated, how accurately it syncs, how fast it propagates — is what separates high performers from the rest.

What the research found

1. Revenue outcomes improve with full connectivity

81% of fully connected properties say connectivity improved occupancy, ADR or RevPAR, compared with 52% of properties using basic connectivity — making fully connected properties 1.6× more likely to report improvement across key revenue-driving metrics. Hotel software has evolved from operational setup into revenue infrastructure: stronger connectivity gives teams more control to price dynamically, protect accuracy across channels and reconcile bookings efficiently.

2. The more connected, the more strategic

The more connected a property, the more likely its leaders are to view connectivity as a growth driver. 83% of fully connected properties believe better connectivity improves the bottom line, versus 55% of basic and just 26% of unconnected properties — making fully connected properties 3.2× more likely than unconnected ones to see connectivity as a driver of business performance.

3. Full connectivity cuts manual work

81% of fully connected properties say working with a connectivity provider reduced friction and manual work, compared with 49% of basic-connectivity properties — 1.7× more likely. Automation matters here: half of fully connected properties have OTA tasks fully or mostly automated, while nearly three-quarters of unconnected properties still handle them manually.

50% of fully connected properties have OTA tasks fully or mostly automated

74% of unconnected properties do OTA tasks partially or entirely manually

4. Less room for risk

A delayed update, a mismatched room count, or a reservation that never reaches the PMS can damage revenue, operations and the guest experience at once. Confidence rises with connectivity depth: 75% of fully connected properties feel very or extremely confident that rate and availability changes go live across all channels within 15 minutes, versus 50% of basic and 35% of unconnected properties. Unconnected properties were also more likely to experience overbookings from mismatched availability and missed or delayed reservations.

The gap at a glance

Source: Expedia Group, “The connectivity gap,” March–April 2026.

Where NextPax closes the gap

Every advantage the research attributes to full connectivity — automated synchronisation, fast propagation, fewer manual touches, reliable reconciliation — is a core part of the NextPax platform and Supply API. NextPax is an Elite Expedia Group partner, rated Excellent for Availability Success and Excellent for Booking Excellence, serving hotels, vacation rentals, resorts, city apartments and holiday parks across Global, NORAM, EMEA, LATAM and APAC markets.

NextPax supports the full Expedia Group capability set

NextPax is certified across the features, restrictions and pricing models that define full connectivity:

• Features: virtual card, Expedia Traveler Preference, guest cardholder data (PCI), value-add promotions, create and manage Expedia Group room types & rate plans, create and manage promotions, update reservations, updated Expedia Collect, access past reservations, manage images, vacation-rental compliance checks, retrieve and respond to reviews, retrieve and manage traveler messages, and enhanced reservation details.
• Restrictions: minimum and maximum length of stay, closed to arrival, closed to departure.
• Pricing models: occupancy-based pricing and per-day pricing.
  

The NextPax advantage

• Elite Expedia Group partner with Excellent ratings for both Availability Success and Booking Excellence.
• 100+ global distribution channels from a single integration via the NextPax platform and Supply API.
• All accommodation types — hotels, vacation rentals, resorts, city apartments and holiday parks.
• Global reach across NORAM, EMEA, LATAM and APAC.
• Expedia Group Promotions, Messaging and Reviews supported out of the box.
• Exclusive offer: any customer requesting connectivity through Expedia Group receives a 10% discount from NextPax on their chosen software package.

The bottom line

The research is unambiguous: the more connected a property, the stronger its reported business impact, productivity and reliability. Connectivity has become a growth decision, not just a technology decision — and the foundation matters more now than ever. NextPax gives accommodation partners that foundation: fully automated, Elite-rated connectivity to Expedia Group and 100+ channels, built to help properties operate with more confidence today and prepare for a more automated future.

Sources & methodology

Expedia Group, “The connectivity gap: what sets high-performing hotels apart,” June 2026, based on a Censuswide survey of 1,500 hotel decision makers across Canada, the U.S., Mexico, France, Italy and South Korea, fielded 26 March–7 April 2026. Case examples (RateGain/Huinid, RateTiger/Cantonal, STAAH/Archipelago, GHL) sourced from Expedia Group Partner Central. NextPax capabilities sourced from the NextPax Expedia Group partner profile.