Streamline Success: Easily Control Expedia & Vrbo Reviews in One Place

Reviews are one of the most powerful factors in driving bookings. According to the Travel Value Index 2022, 92% of travelers want to see reviews before booking, and nearly half will choose the accommodation with the best customer reviews over the best price.

With this in mind, we’re excited to announce that NextPax Travel Technology now supports Expedia Group and Vrbo reviews through our new Reviews API integration. This makes it easier than ever to manage and respond to guest feedback across multiple platforms. Also it allows for automation to be added on top allowing for Artificial Intelligence (AI) to play a role in answering customer reviews. This so your teams can be hyper focused on those reviews that really need personal attention.

Why Reviews Matter

Guest reviews not only influence booking decisions, but they also shape your reputation as a host or operator. Responding quickly and effectively shows travelers that you care about their experience, which directly impacts loyalty and conversion.

What’s New with the Reviews API Integration?

Our new integration allows you to:

• Retrieve reviews for multiple properties, either by property or reservation

• Receive real-time notifications when a guest leaves a review — and respond within 24 hours

• Automate responses for positive reviews (very good and excellent scores), ensuring your team only handles the reviews that truly need personal attention

Access Reviews Where You Need Them

Reviews are now available in two ways:

• In the NextPax application under Messaging & Reviews

• Through the NextPax Supply API, so partners can seamlessly integrate reviews into their own systems and workflows

The Benefits for Your Business

By streamlining review management, you’ll:

• Improve response times and guest satisfaction

• Strengthen your property’s reputation on Expedia and Vrbo

• Free up your support team to focus on reviews that require personal attention

• Ultimately, attract more guests and drive more bookings

Ready to get started?
Log in at nextpax.app or connect via the NextPax Supply API to explore the new Reviews integration today.